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IDOTATA Electric Bike 48V 20AH Folding Mountain

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Product Details

 

>>> Frequently Asked Questions

Q: Is there any tariff?

A: There is no tax, EU countries, there is no tax for shipment from China, for shipment from Poland to UK, there may be some extra cost paid by the buyer, other countries don’t need it.

 

Q: Can the battery be removed?

A: Yes, the battery can be removed from the outside.

Q: Warranty service?

A: Important parts such as batteries and motors will be replaced free of charge within one year. Wearable parts can be purchased for a fee.

 

Q: Hello, how many days can the goods be sent?

A: Usually 3 days, after the goods on board the ship or airplane: 35 days, the ups will be delivered to

(Europe). The e-bikes will be shipped from the local warehouse in Europe, the logistics carrier is UPS, the transportation time is about 3-9 days.

(Russia). Delivery by car, transportation time is about 15-25days. Logistics can be tracked

(Canada). E-bikes will be shipped from local warehouse in Canada, logistics carrier is UPS/FedEx, shipping time is about 3-7 days.

(Australia). The e-bikes will be shipped from a local warehouse in Melbourne, the logistics carrier is a local logistics channel, the shipping time is about 3-9 days.

(USA). The e-bikes will be shipped from the local warehouse in Europe, the logistics carrier is UPS/FedEx, and the shipping time is about 3-5 days.

(Korea). Customs clearance number is required, recipient may need to cooperate with customs clearance, shipping time is about 7-15 days. Trackable Logistics

Ukraine: 35 days

Mexico:35 days

Japan: 10 days

Thailand: 10 days

Vietnam: 10 days

 

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1.vat and shipping are free, customers do not need to pay any extra. Please be assured to place an order.

 

2. delivery time: eu countries: 3-7 days.

 

3. bike warranty conditions: battery, frame, motor, frame, controller, lcd display warranty: 365 days.

 

A1 has EU CE certification and can be used legally in Europe.

 

Product Details:

  • Frame Material: Aluminum Alloy
  • Seat material: PVC leather, hollow, black with clip
  • Waterproof grade: IPX4
  • Motor: 48V1000W
  • Display Material: PVC
  • Display content: gear, battery, speed, accumulated mileage, PAS
  • Cell phone holder: USB chargeable
  • Pedal Material: Semi-aluminum
  • Pedal size: 10×7×2.6CM
  • Battery: 48V20AH
  • Charger Information: DC2.548V2A
  • Maximum speed: 57km/h unloaded
  • Pure electric mode: 45-50km
  • Climbing Capacity: 35 degrees max.
  • Transmission: Shimano 7-speed
  • Front light: LED light
  • Brake: Hydraulic disc oil brake
  • Charging time: more than 6 hours
  • Maximum load capacity: 150KG
  • Tires: 20″*4.0
  • Fork Information: Aluminum shoulder and iron leg with locking fork
  • Shock Absorption System: Dual shock absorbers on front fork
  • Riding Mode: Pure Electric Mode + PAS Mode
  • Speed Mode: Speed Gear Acceleration
  • Net weight: 30.9kg including rear rack
  • Folded size: Quick release handlebar 1000×460×750㎜.
  • Product size: 1710×660×1370mm
  • Handlebar height: 1320㎜
  • Seat height: 1010㎜
  • Package Size: Size: 143*30*70cm
  • Package Weight: 38.5kg

Product Features:

  • The footrest can be folded and contracted, and the front end can be retracted to adjust the height;
  • LCD display, horn, LED headlight, tail light, max speed 57km/h unloaded, removable battery;
  • Shimano 7-speed, locking shock-absorbing fork, mechanical disc oil brake.

 

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Shipping & Returns

SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

RETURNS

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://luxeicon0.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Why Buy From Us

A few reasons why buy from us:

SAFE SHOPPING

We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.

FREE SHIPPING

Enjoy flexible international shipping services that currently operate in over 200 countries across the world.

FREE RETURNS

It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.

NEW ARRIVALS

Brand new products are available on a regular basis.

PRICE PROMISE

We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.

EXCELLENT CUSTOMER SERVICE

Knowledgeable and professional support team is always happy to help you.

EASY TRACKING

Check your order status online. As easy as that!

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