SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://luxeicon0.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The delivery is fast, the color is beautiful. I recommend the product and seller.
The number is not called the declared one, ale the lipstick itself is a chudova. I was buying a second meibelin, then there is a Bagato girsha. The smell is good.
Good quality and colors stand out, cover and leave well beautiful and shiny lips, sending a little slow delivery almost 3 weeks.
good
I expected it to be prettier!! If I laugh it does such a sticky glow which I don't like!! But not so bad long the trout is
Similar color. It doesn't run. Looks good. Delivery in a month and a half
Ok arrived well but it takes a long time
Delivery a little less than a month. Lipstick is waterproof, like good quality, but not the same color, has a pink shade...
I like it very much is rich texture is not long lasting Fixed but not long lasting Came with gift garters Personally, I like me a lot because my mouth does not feel dry
A very good looking, beautiful little stick. Fortunately, when used, the color is as described, I was a little worried, through the matte bottle it looks brownish, but everything is as it should be. It came in a month and a bit, well packed, I have not spoken to the seller.
Shipment delivered very quickly. Everything is as described. It looks very good. I recommend the product and the seller
Nice intense color matte shade does not leave stains and does not smudge. I recommend it fits me warmly
The product is very good and durable. It is hard to wash off but it is not the color according to my order and description but I have no objection.
I got it, a stiyka, a number of vidpovidam photos from the store. Shvidko dry. May I have a small smell. There is no girka on the lips, ale there are dry lips.
Nice
Chudova lipstick. Colir styleky, matoviy. The aroma of Chit, it smells like chocolate tistechka.
The landing came to the post office in a simple bag, the bottle is whole. Easy to apply, fit well. After dries a little sticky
Nice lip gloss. Very pretty. Thank you!
Dark Chim in the photo. Duge stayka, wakes up with a lot of water
Lipstick is very persistent, it is difficult to wash off, the color is bright, it smells delicious, 07 hot pink, 01 beige, dries, an opaque dry coating is obtained.