SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://luxeicon0.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I have purchased 4 colors, and the eyebrow pencil color is great. The quality of the eyebrow pencil is also very good, and I will buy it again. I recommend it to everyone.
Very good product, good durability after application, lasts a long time
I will continue to buy and this eyebrow pen is really great.
If one manages to draw well, it looks quite natural.
I really like this eyebrow pen , the felt tip is thin and great to fill in sparse areas of tge eyebrows. Looks very natural , Would definitely recommend.
This pencil is very good. I have bought them many times and cannot count them. My hair is lighter, but I like medium brown eyebrows that look perfect. If you press harder, it will have a very thin stroke or a thicker stroke. I like it.
This draws the finest little lines very well. They actually look like fine hairs. Impressive.
I like the idea of it and am trying to get the hang of the strokes.
All this is done easily and gives a natural feeling rather than an intense and artificial feeling. I bought two different colors to make them realistic.
Fine lines, won't fall off easily!
The appearance of the eyebrow pencil is perfect, very fluid and very fluid lines. I am very satisfied with this eyebrow pencil and will continue shopping.
Absolutely easy to use, I recommend it to any beginner. Or if you are looking for a major product for eyebrows!
Is impressive, worth waiting, dries quickly, leaves the lines well visible and finite. Perfect
I'm not good at making eyebrows I barely have and I often see a mess. I 've been using this eyebrow pencil for a week and it can easily last for more than 24 hours! Every day looks natural, perfect and of little use. This is the best eyebrow product ever!
I want to fill in the space between my eyelashes.
I received a sample of this eyebrow pencil and found that its color was much better than the one I used. Slips and lasts all day. Never let my eyebrows look fake, too black or exaggerated. I really like it.
Very comfortable but I will have to learn to use it hehe
I love this product. It makes my eyebrows look pretty. It's easy to use and it lasts all day until I wash my face. I am happy with it.
I always draw eyebrows, and now it seems that my hair is really growing! I have rare gold eyebrows, and this is the solution to the problem. I am dark gold, with black/brown, very suitable for me.
Natural feather-shaped lines make the eyebrows appear full. Tips use short strokes to simulate the actual hair of the eyebrows. Can also be used on the sparse hair line around the face.