SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://luxeicon0.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
LASTING LIPSTICK MATTE
SILKY AS CHOCOLATE
FIND YOUR PERFECT LIP MATCH
HOW TO USE
I know for those who were wearing lipstick and wearing it. And so the texture is not, the color of me. Dry the lips of the trochs, ale yakshchi before the idgotuvati, then everything is good.
The lipstick is very soft when applying and smells very good Came with a toast
I love the colors very nice lipstick design. Thanks đ
I received the product I chose in good packaging and it is well worth the purchase. They also shipped immediately. And the seller is very helpful. Thank you.
Excellent!
Beautiful color, outfit ok without transfer A pity that the end of the stick glue on the top of the Cork
Thank you so much, I got the parcel today, and the packaging is perfect & the lipstick texture is so good added a real pic of Swatch, the owner is well-behaved, wish to purchase more in the future, love from Bangladesh đ§đ©
The lipstick looks quite fancy. The cap has a twisting mechanism so you don't have to fear losing it in your bag. The color is nice and the product is creamy and feels hydrating.
It is very beautiful on the outside gold and with pink. Beautiful inside very moisturizing note for the lips. Doesn't crack. Is very natural pink. I recommend itđŻ
Satisfied with the purchase. I recommend the product and the seller.
Well, very persistent matte lipstick, beautiful tone, but dry lips.
Pakuvannya tzile. Whiglyadak is even, it is possible for a gift. To be applied to good, to brisk. Colir vidpovid photo.
The lipstick is cool, the quality is excellent, it is good on the lips, it is not dry resistant. Color as photo. Good packaging, can be taken as a gift
the colour does not quite fit me but the product itself is of good quality ... Will buy another colour
The beautiful packaging is turned, the color is clear came with a gift mask, durable, only as time passes, lumps are felt on the lips already when you eat.
Nice quality lipstick, can't wait to try it out! đ đ
when I first looked at the color I was a little disappointed because it was a little more orange and I'm used to. but it looks okay and looks pretty and the packaging is wonderful and they added a little gift. thank you so much to the seller
Fast shipping and delivery. All as described by the seller.
Very nice
Was upset when I got lipstick. Very dark and orange On amateur)) Shade dark dirty brick