SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://luxeicon0.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
That's satisfying. Nespreso is well extracted. Put it in the adapter, turn it around and fit it into the groove. It is recommended as portable. It is possible even at home, and hot water is operated. Boil and put it into USB auxiliary battery It is a good product that can be anywhere!
It's convenient to use. The pedestal to be fixed is also fixed well. This is my first time to use it. It takes a while to pick up electricity and get coffee. It is also good for camping and home use. I wish I could use long without a break ^ ^
Good quality with fast shipping and cheap price are very satisfied
Well received. I washed it, put one capsule in and let it work. Add hot water, so it starts working quickly. The coffee ouster also comes out well with Espreso, so I'm looking forward to the Cramer. I think I bought well.
I had try all most all Nespresso machines for espresso , there was one common issue with it ,, the coffee extraction not really hot , but with this amazing machine i can control the temperature of my coffee by keep the water in the container and wait to be as hot as possible then pour it , plus the main advantage of this device it is portable and compatible with deferent coffee capsules and this what’s I really want,, highly recommend 👍🏽👍🏽👍🏽
Received quickly and as the description, I haven't worked it yet but it looks great, all in a small storage case
Good for the price. Faster than you think.
It is recommended. The first 6 minutes 10 seconds based on cold water. Straight second shot 5 minutes 10 seconds. You may want to use hot water to drink quickly. It's 15 air pressure, but this is very good. Both packaging and components are satisfied. I wish it was durable. But at this price, this quality is really good. Recommended for those who love coffee.
Excellent Seller!Good communication and excellent support.Ships out quick and very reasonably priced.Good quality product given and works as intended to be.Excellent and powerful espresso extract machine for outdoor and also at home......comparable to big size espresso witbout the steamer. Seller gave good packaging as well,for all my items.,so everything arrived here in perfect condition. Good job seller!!
It came but with the I. E. U. I ordered
Works perfectly for espresso. Both nespresso and dolce gusto. The water tank is to small for lungo.
coffee is quite amazing considering the size of the machine. heating up takes quite some time. but you could expect that. love the design.
Very well there nickel machine test on site I am satisfied. Thank you
The delivery is fast and the goods are good. Shipping to Korea in 5 days. It's still before use, but it's high and works well. All containers are washed and expected to be used.
I love it, the bad thing is the amount of coffee produced, very little but everything else excellent.
Very good machine works perfectly well I am very happy I recommend very very strongly
Excellent makes a good coffee and is easy to use the advice
Very good quality product machine easy to use hot coffee made in 5 minutes with sensor neespresso perfect extraction... I recommend the machine and shop because sends very fastđź‘Ť
Coffee capsules well lower. The function of warming the water on its own is the feeling that it is warm, not hot. It takes a long time to heat the water. It is recommended to use the water after boiling. It's inconvenient to turn it around every time, but it's good to use while you carry it.
Same as the product description, now only need to test it.
This is the best product I bought in this period.
extremely comfortable and working with nesspreso and dolce gusto capsules. I have tried so far nesspreso capsules and dolce gusto capsules from kit. Results exceed expectations.
Great coffee machine, it comes with everything in the pictures including the stand. It brews good coffee with Nespresso pods, Dolce Gusto pods and also ground coffee.
The truth is that in the week that I have been using it works very well, a friend recommended it to me and the truth is that I am very happy with it
Great coffee machine. As you can see in the photo of the fluid very little but good. A little you have to wait especially with cold water but really worth it. Successful purchase on holiday. I recommend.