SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://luxeicon0.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Good product cheap well bought
The product features a great construction and finish. I come with the carrying case, plug adapter for the Brazilian standard and other items. Seller sent the item very fast, congratulations. I still haven't tested the operation
Good product high quality thanks
Well received on time, works correctly as indicated. We use it in a motorhome, for a very good mug.
The item arrived well and equals the seller's post, now regarding the quality if it is quite well and if it works very well.
Super seller, very fast shipping, coffee maker comes complete, USB cable, car charger, wall charger, cleaning brush, coffee maker holder, capsule adapter, ground coffee adapter, pot meter for ground coffee
Very good accessory. The idea itself is generally peerless. The ability to prepare hot espresso or cold coffee. The opportunity to use Nespresso capsules, Nescafe or pour your coffee into a universal capsule. 3 Power Options: from the socket, from the cigarette lighter in the car or USB cable from the computer/socket/external power bank. I advise and recommend. Thank you
The product arrived in optimal conditions and does not seem of poor quality, if you buy it in promotion, it would not be a bad option, as for the quality of the coffee is not the best, but it's not bad
Everything is perfect, but my first coffee, a disaster, I have loaded three times with water and it has been watery, nothing has to be testing the exact amount of water, nothing, I recommend it, I like it
I liked the product and the quality of the coffee needed some exercise .. There's a problem at the base. It's not securely fixed.
Unlike the description, it's not a hot coffee with a 12V car Seger Jack. Other good.
It seems that for now it looks good and it is going well I do not know if it will last long but it seems to be fine to find the only defect k I see it takes a long time to heat the water otherwise it is perfect
Thank you for fast shipping Thank you for fast shipping. Thank you for fast shipping Thank you for fast shipping. Thank you for fast shipping Thank you for fast shipping. Thank you for fast shipping Thank you for fast shipping.
Excelente caftera portatil. Recomendable
Delivery in 13 days. A lot of good work, what is described. Security for exactly 5 minutes, there are 3 modes for cafto, medium and long. Super E .. The damageđź‘Ťđź‘Ťđź‘Ť
Cool thing. Satisfied. Let's see how long it lasts
Fast delivery. I 've tried it with ground coffee and it works. 5 min to heat up and let out the coffee plugged into the power grid.
It needs to be tried but it looks very good. Very well protected. Seems like a perfect gift to Me.
Good product and good quality. Works well. How important defect would say that the container for water is very small. Very short coffees come out. Fulfills its function well. Has my 5 stars
Love it
Thank you a very nice deal
Good quality as advertised. not disappointed with choosing products from this store.
I 've written it, it's quite good, I 've seen reviews and buy it. It was much more like going to a coffee shop. It tastes better and better to have an ice road rather than a hot one.
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item received as described.yet to use it