SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://luxeicon0.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I finally arrive, after so much, have yes, if the things they ask for come, obviously I did not ask for a refund because I knew it would arrive, apart they gave me a discount for the delay, so I give him a 10 rating.
Very well result, in a week I have noticed the change
I just used cant tell different will n buy more it works. I didn't talk to seller. thx
Very fast delivery, color perfect the same as a photo. I recommend this seller, .............
Delivery 10 days to Peter, received by mail, everything is intact. thank you.
I have been using it for about a month now, and for my moderate turkey neck it does seem to be tightening the skin on my neck, jawline, and lines on my chin. However, I suspect its success will be dependent on the type of skin you have. But for me, I am satisfied.
It took time to arrive, because it stopped at customs... Arrived HJ. I'm going to test ....
The overwhelming smell of that consistency, about the result you can judge the three-part vicoristanna! Animal uvagu, vidsutnya the date of the rootovlennya is more than three terms assigned to the appendage!
all is good. I will try how it works. sound good. the tube us very small. wrots: whitening effect. I was buying as anti-aging against wrinkles effect. I will look is it really works
Not only does this moisturize but it also helps to even skin tone. Absorbs quickly, and does not have a lot of fragrance. A little goes a long way.
Good quality. Thank you dear seller.
Just received, still not used. please use it first. How will the results be added?
Being 50 I always took care of my skin and neck area. I recently noticed some crepey skin around my jawline. I have only been using this cream for a few weeks but so far I do notice a little improvement and will keep using. I love how this does not irritate my neck area which is extremely sensitive and there is no strong fragrance. So far this is a winner!
I have been using it for years now. I love the way it smells, it is very light. it makes my skin very soft. I tried other big brands, but I went back to this one. I never tried their other products, but this one I highly recommend.
Love this product and use it daily and have for 6 months. I had a neck loft 2 years ago and did not get the results I wanted. This tones and firms and personally I can see a difference. This works for me!!
To be honest, I was shocked by its effect, but I am very proud of its price and the effect of this face cream. I can not smell the taste of cream. But it is light and not greasy. It feels good and not heavy. Yes, I have told all my friends, but still give it a chance!
I want to give it a try because the comments are very good. My neck looks a bit loose, I have been using it for about 3 weeks now. I noticed that the skin on my neck looks softer and the noticeable wrinkles have decreased. I think the purchase price of this face cream is not too high, especially because it has brought me good results.
I have noticed some wrinkles on my neck recently. I have decided to try this product first, and then make some aggressive moves, such as lifting my neck. I must have noticed some differences when using it twice a day for several consecutive weeks. I will continue to work hard and see how it works.
I like this product, it can help my neck become smooth because I have lost a lot of weight. Give it a try and it is reasonably priced.
Consistent with using this method, I noticed a significant difference in my neck. I lost 50 pounds and need to repair the thin layer of skin on my neck. I will definitely make another purchase.